The Big Divide: How Teams React to Stress

Civility Buffering

Some teams come together under stress; some fall apart.

In a feature story in the Halifax Chronicle Herald I had an opportunity to talk about the potential of workplace civility to address job burnout.

Civility works as a buffer.

Teams will continue to encounter demands, stresses, and strains. In the contemporary work world, no one can count on an easy time of it.

    • When the team lacks civility among its members, those strains translated directly into increased burnout.

    • When a team has a civil, respectful culture, it buffers the impact of the strains, reducing their potential to burn people out.

Good working relationships make a difference.

This entry was posted in Areas of Worklife, Burnout, Civility, Dysfunctional Groups, Respect, stress, Workgroups and tagged , , , , , , . Bookmark the permalink.

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Canada’s answer to improving worklife!

Michael Leiter

Dr. Michael Leiter, co-author of Banishing Burnout and The Truth about Burnout, is set to release his newest book on Work Engagement. Dr. Leiter founded the Canadian Centre for Organizational Research & Development and has researched organizational behaviour for more than two decades. He knows how to improve an organization’s bottom line (productivity and profitability by improving its top line - people. In fact, he and his co-author coined the term "work engagement" as the antithesis to burnout!

Over the years, Dr. Leiter has worked closely with a host of researchers, including Dr. Christine Maslach, creator of the Maslach Burnout Inventory (MBI), and most recently, with Dr. Arnold Bakker on work engagement. Now, through work with the Veterans Health Administration (VHA) - the largest integrated health care system in the U.S. - Dr. Leiter has the CREW Solution.

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