The Shared Quality of Burnout & Engagement

Social Climate & Burnout

For the most part, people working together on hospital units get along well. On some units, the social climate of the team is exceptionally good. On a minority of units, relationships are strained with low levels of civility and psychological safety, leaving people feeling isolated and at risk.

The graph shows the link of social climate and job burnout. Social climate has four levels: Very Good, Good, Not So Good, and Bad.

    • Exhaustion and cynicism are very high for the Bad Groups.

    • The differences among Very Good, Good, Not So Good are noticeable but smaller.

    • The Very Good groups score quite low on inefficacy, meaning they experience an especially high level of efficacy as a team.

Main Points:

    • Feeling burned out is a shared strain

    • Feeling engaged is a shared joy.

This entry was posted in Areas of Worklife, Burnout, Civility, community, Leadership, resiliency, Work Engagement, Workgroups and tagged , , , . Bookmark the permalink.

2 Responses to The Shared Quality of Burnout & Engagement

  1. Heriberto says:

    Dear Dr. Leiter:

    Your post is very useful to me to illustrate a presentation that I’m about to make to our Chief Director, before a burnout evaluation.

    The personal perception of such wor environment, sometimes is accompainesd wiht a feeling of helpness also shared by the team according with their personal skills to cope with.

    Kind Regards

    • Michael says:

      I am so pleased that this post is useful to you. It is so important to develop the team culture. It is a core element of everyone’s experience of their workplace. Developing that culture is the best investment you can make.

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Canada’s answer to improving worklife!

Michael Leiter

Dr. Michael Leiter, co-author of Banishing Burnout and The Truth about Burnout, is set to release his newest book on Work Engagement. Dr. Leiter founded the Canadian Centre for Organizational Research & Development and has researched organizational behaviour for more than two decades. He knows how to improve an organization’s bottom line (productivity and profitability by improving its top line - people. In fact, he and his co-author coined the term "work engagement" as the antithesis to burnout!

Over the years, Dr. Leiter has worked closely with a host of researchers, including Dr. Christine Maslach, creator of the Maslach Burnout Inventory (MBI), and most recently, with Dr. Arnold Bakker on work engagement. Now, through work with the Veterans Health Administration (VHA) - the largest integrated health care system in the U.S. - Dr. Leiter has the CREW Solution.

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