Workplace Justice Improves Engagement in 3 Ways

When the department manager left the company, Bill was confident that he would move into that position based on his experience and work record. But before he even realized the process had begun, management announced an appointment from outside the department. For Bill, this experience was a turning point towards his development of severe burnout.

Injustice is exhausting in three ways:

First, the content of an unfair decision creates burdens. Within workplaces, unfairness often translates into someone addressing an outsized level of demands or having access to an undersized share of resources. Relative to fellow employees or to reasonable standards, recipients of injustice have a poorer balance of demands to resources. That imbalance drives exhaustion.

Second, injustices provokes negative emotions that in themselves are exhausting. Anxiety, anger, and resentment make energy demands. Experiencing these emotions has an intensity. They also absorb cognitive capacity. Ruminating over injustice takes the place of more creative forward thinking.

Third, injustice exiles a person from a community. Unjust treatment conveys the message that one is not a full member of a workplace community, entitled to its respect and privileges. Banishment, even on this implicit level, is draining. People have a strong need for belonging. Thwarting that need presents huge problems.

The Main Point

Keeping employees energized and engaged requires a close attention to organizational justice:

    • Assuring effective and open procedures for major decisions,

    • Assuring that people apply wise judgement to these decisions, and

    • Assuring people are treated with consideration and respect throughout the process.

Here’s the relationship of employees’ rating of fairness and their feelings of exhaustion one year later:

Fairness Exhaustion

This entry was posted in Areas of Worklife, Burnout, community, Dysfunctional Groups, Fairness, Justice and tagged , , , , . Bookmark the permalink.

2 Responses to Workplace Justice Improves Engagement in 3 Ways

  1. Heriberto says:

    Dear Dr. Leiter:

    Bill’s case is a very usual situation in our institution. Talent becomes angry when you are asked to teach the job to your future boss!. Public service is so unfair and, being so, it consumes lot the ilusions and talent of remarkable people, turning them into burocracy.

    Taking into acount justice for employees in public service could be the solution to rescue those talents for the benefit of our society.

    Thanks for this post

    Heriberto

    • Michael says:

      Heriberto

      When organizations lack a vision for employee development, they greatly undermine their potential for true excellence. There is so much room for personal agendas–doing favors or simply being lazy–creating bad decisions. These experiences have long-term effects on people: not only those directly affected but others in the organization who become concerned about their future in the organization.

      The frustrating thing is that the problem can be easily fixed by open decision making procedures to the benefit of the organization’s mission.

      Wishing you well
      Michael

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Canada’s answer to improving worklife!

Michael Leiter

Dr. Michael Leiter, co-author of Banishing Burnout and The Truth about Burnout, is set to release his newest book on Work Engagement. Dr. Leiter founded the Canadian Centre for Organizational Research & Development and has researched organizational behaviour for more than two decades. He knows how to improve an organization’s bottom line (productivity and profitability by improving its top line - people. In fact, he and his co-author coined the term "work engagement" as the antithesis to burnout!

Over the years, Dr. Leiter has worked closely with a host of researchers, including Dr. Christine Maslach, creator of the Maslach Burnout Inventory (MBI), and most recently, with Dr. Arnold Bakker on work engagement. Now, through work with the Veterans Health Administration (VHA) - the largest integrated health care system in the U.S. - Dr. Leiter has the CREW Solution.

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